Please review these rental expectations before reserving your Totes McGoats equipment. Additional terms will be presented during checkout and must be accepted before a reservation is completed.

Rental Periods

The standard rental period is two weeks. Customers may select additional time in seven-day increments for a total rental period of up to six weeks.

Rentals longer than six weeks require approval from Totes McGoats before booking. Extensions requested after a rental begins are subject to equipment availability and additional charges.

Delivery & Pickup

One original delivery and one scheduled pickup are included with every moving package for eligible addresses within the Totes McGoats service area.

The delivery address must be located within the approved 20-mile Omaha-area service range. Address eligibility will be verified during checkout.

Customers are responsible for providing complete and accurate delivery details, including apartment numbers, gate codes, access instructions, and parking information.

Requests for additional totes or equipment after the original delivery may require another delivery trip and an additional fee.

Customer Responsibilities

Customers are responsible for all rental equipment from the time it is delivered until it is collected by Totes McGoats.

Equipment should be used only for its intended moving and storage purpose. Customers should keep all totes, lids, dollies, wardrobe racks, and garment bags protected from loss, theft, misuse, and avoidable damage.

Labels, Tape & Markings

Removable labels may be used to organize totes.

Do not use permanent markers, paint, heavy adhesives, or materials that could damage the totes. All tape, labels, stickers, and adhesive residue must be removed before pickup.

A $3 fee may apply to each tote requiring tape, label, or adhesive removal.

Cleaning & Return Condition

All rental items must be returned empty and reasonably clean.

A $3 cleaning fee may apply to each tote requiring additional cleaning. All equipment should be gathered together and ready at the agreed pickup location when the rental period ends.

Lost or Damaged Equipment

Current replacement and damage fees include:

• Lost or damaged tote: $15 each
• Lost or damaged tote lid: $10 each
• Damaged dolly: $160 each
• Damaged Wardrobe on Wheels: $75 each

Customers should notify Totes McGoats promptly if an item is lost, stolen, or damaged.

Missing Items

All rented totes, lids, dollies, wardrobe racks, and garment bags must be accounted for at pickup.

Items that are not returned may remain associated with the customer’s order and may be subject to replacement charges.

What Totes McGoats Does Not Provide

Totes McGoats rents, delivers, and retrieves moving equipment.

We do not pack belongings, load or unload vehicles, transport household goods, unpack belongings, or provide moving labor.

Questions About an Existing Rental

For help with an existing reservation, contact Totes McGoats and include the name, email address, and rental dates associated with the order.