QUESTIONS ABOUT TOTES MCGOATS

Frequently Asked Questions

Moving comes with enough questions already. Find answers about choosing a package, rental periods, delivery, add-ons, returns, and what to expect from Totes McGoats.

Packages & Booking

What is included with a Totes McGoats moving package?

Every package includes the listed number of heavy-duty reusable moving totes, one or more moving dollies, your selected rental period, one original delivery, and one scheduled pickup.

Package contents vary, so review the individual package details before making your reservation.

Which moving package should I choose?

Consider the size of your home, the number of rooms you are packing, and how much space you would like available in each tote.

  • Billy Goat: 20 totes and 1 dolly
  • Mama Goat: 40 totes and 1 dolly
  • Papa Goat: 60 totes and 2 dollies
  • The Herd: 80 totes and 2 dollies

When you are between two package sizes, choosing the larger package can provide more flexibility while packing.

How far in advance should I reserve my package?


We recommend reserving as soon as you know your moving dates. Package availability depends on the number of totes, dollies, and other equipment already reserved during your selected rental period.

How long can I rent the equipment?

The standard rental period is two weeks. Additional time can be selected in seven-day increments for a total rental period of up to six weeks.

Available rental periods are:

  • 2 weeks
  • 3 weeks
  • 4 weeks
  • 5 weeks
  • 6 weeks

Please contact Totes McGoats before booking if you need the equipment for longer than six weeks.

Can I extend my rental after it begins?

Extensions may be available, but they depend on upcoming reservations and equipment availability. Contact Totes McGoats as soon as possible if you think you will need more time.

Additional rental charges will apply.

Add-Ons

Can I add more totes to my package?

Yes. Additional totes are available in groups of 10 for $40 per group.

Add them to your original reservation whenever possible. Requests made after the original delivery may require another delivery trip and an additional fee.

What other add-ons are available?

Depending on availability, you can customize your rental with:

  • 10 Additional Totes
  • An Extra Dolly
  • A Wardrobe on Wheels
  • Individual Garment Bags
  • A discounted bundle of 5 Garment Bags

Select your rental period first to see current availability.

Can I add more than one extra dolly or wardrobe rack?

You may select additional equipment based on available inventory for your rental dates. Totes McGoats currently has a limited number of dollies and wardrobe racks, so availability may vary.

Delivery & Service Area

Is delivery and pickup included?

Yes. One original delivery and one scheduled pickup are included with every moving package for eligible addresses within the Totes McGoats service area.

What is the Totes McGoats service area?

Totes McGoats serves eligible delivery addresses within 20 miles of Omaha. Your address will be checked once you start your rental booking here.

Addresses outside the service area are not eligible to complete a reservation at this time.

What information should I provide for delivery?

Provide your complete delivery address and accurate contact information. Include any details needed to access the property, such as:

  • Apartment or unit number
  • Gate code
  • Parking instructions
  • Building entrance information
  • Placement or access instructions

What happens if I request more equipment after delivery?

Additional items are easiest to include with your original reservation. If you request more totes or equipment after the original delivery has been completed, another delivery trip and an additional fee may be required.

Using & Returning the Equipment

Can I label the totes?

Yes. Removable labels can help keep your move organized.

Avoid permanent markers, stickers, tape, or adhesives that may damage the totes or leave residue. Remove all personal labels and tape before pickup.

How should the equipment be prepared for pickup?

All rented items should be:

  • Completely empty
  • Reasonably clean
  • Free of tape, labels, and adhesive residue
  • Gathered together at the agreed pickup location
  • Ready during the scheduled pickup window

Confirm that all totes, lids, dollies, wardrobe racks, and rented garment bags are accounted for.

What happens if a tote needs cleaning?

A cleaning fee of $3 per tote may apply when a returned tote requires additional cleaning.

A separate $3-per-tote fee may apply when tape, labels, or adhesive residue must be removed.

What happens if something is lost or damaged?

Customers are responsible for rental equipment while it is in their possession. Current fees include:

  • Lost or damaged tote: $15
  • Lost or damaged tote lid: $10
  • Damaged dolly: $160
  • Damaged Wardrobe on Wheels: $75

Please contact Totes McGoats promptly if an item is lost or damaged.

Moving Services

Does Totes McGoats pack or move my belongings?

No. Totes McGoats provides, delivers, and retrieves rental moving equipment.

We do not:

  • Pack belongings
  • Load or unload vehicles
  • Transport household goods
  • Unpack belongings
  • Provide moving labor

We bring the totes. You run the move.

Still Have Questions?

Not sure which herd fits your move or need help with an existing reservation? Get in touch and we'll point you in the right direction.